I set a canada post delivery preference location. Why did my package go to the post office?

Here are the reasons why your package may not have gone to your preferred delivery location. Your package was already “Out for delivery” You can set a delivery preference before the delivery agent attempts to deliver your package at your door. Once your package is out for delivery, you can’t select or change your delivery … Read more

How to package cannabis for shipping as a licensed seller

Here are guidelines for businesses that need to properly package medical and recreational cannabis shipments for delivery*. It’s important to follow the guidelines for both the inner and outer packaging. It’s the shipper’s responsibility to ensure that shipments containing any regulated product comply with all applicable legislation. The weight of the final package (including inner … Read more

Learn more about track and how it works

What is Track and how does it work? Track is our online tracking tool. It lets you use the tracking number from your email notification, mailing label or receipt to find out where your package is, when it is expected to be delivered and to confirm when it is delivered. Track is not available for … Read more

Frequently asked questions on Package Redirection

How can I access the Package Redirection service? As a commercial customer, you can access Package Redirection online from your Canada Post account Dashboard. If you’re a commercial customer without an online Canada Post account Create a free account. You must use your company’s Canada Post customer number, your contract number and the postal code … Read more

Package Redirection Terms and Conditions

These Terms and Conditions govern your use of the Package Redirection service for shippers.  Please read them carefully. By using this service you represent and warrant that you have authority to bind the shipper to these Terms and Conditions pursuant to which you are requesting this redirection. Payment for the Package Redirection service must be … Read more