Canada Post has a dedicated support team focused on the medical cannabis industry. Our team of specialists work to ensure our services and products meet the Canadian regulations.
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Getting your shipments to your customers
We have been shipping medical cannabis safely and reliably since 2013. Rest assured that the delivery of your packages will be secure and offer your customers convenient service.
Fast and secure shipping services
A trackable delivery service must be used, choose from PriorityTM or XpresspostTM for time-sensitive shipments or Expedited ParcelTM for a more economical option. For enhanced security, pickups for medical cannabis shipments are prioritized.
Convenient delivery to all Canadian households
Offer customers the option to receive their package at home or to pick up their order with our Deliver to Post Office service.
Greater security through our retail network
Leverage one of the largest retail networks in Canada by offering customers the choice to pick up their items from one of over 6,200 post office locations, where items are kept in secure locations until picked up.
How we can help your business
Support the growth of your business and ensure compliance with the help of specialized teams and reports.
Dedicated customer support team
Get assigned an account team with expertise in the medical cannabis industry and its regulations. The team will provide a complete onboarding toolkit and work closely with your business to make sure it’s up and running.
In-depth shipment reporting and tracking
Access to the self-serve online application, Intelligence 360TM, and get detailed visibility into and reporting on your Canada Post parcel shipments. Your customer service agent can help you get the most out of the tool’s many features and provide ongoing assistance.
Secure delivery operations
Our Security and Investigation Services team provides threat risk assessments and will be present during your first parcel pickup to ensure smooth operations from day one.