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Canada Border Services Agency (CBSA) assesses duty and taxes on international packages arriving in Canada. You can now pay* your duty and taxes online instead of at the time of delivery.
How do I pay online?
- Track your package
As soon as you receive your tracking number from the merchant, go to the Track tool or download the mobile app. Enter the tracking number for each package. - Request email notifications for the Track tool or push notifications for the app.
Whether you’re in the Track tool, signed in to your Dashboard or using the mobile app, you’ll need to enter your tracking number for each package and click “email address” under the Email notifications section. Complete the form and click submit. You’ll get delivery status updates by email or you’ll receive push notifications on your phone. - Pay with a credit card
If the package is eligible, click the “Pay” button and follow the instructions to complete a secure online payment using a credit card. You’ll need to provide your email address (to get your receipt) and accept the Terms and conditions as well. - Proof of payment
Once the transaction is complete, you’ll receive an email confirmation with a number and barcode. This is your proof of payment in case the Canada Post delivery agent or postal clerk requests it.
What packages are eligible?
You can pay duty and taxes online for any package that:
- is sent to a Canadian address from another country
- has been assessed duty and taxes by the CBSA
- has a tracking number (international packages that have barcodes beginning with R or U are not eligible as they are not trackable online)
- is in transit with Canada Post, but isn’t out for delivery yet
How do I get more details about my duty and taxes owing?
Canada Post can’t provide a breakdown of the duty and taxes owing before you pay online. You can see a detailed breakdown of the duty and taxes on the CBSA’s Postal Import form (E14) which is attached to the package when it’s delivered.
If you want to request an adjustment to the amount you owe, you have 2 options:
- Pay the duty and taxes (either online in advance of delivery or in person at the time of delivery) and request an adjustment after delivery by contacting the CBSA directly; instructions are provided on CBSA’s Postal Import form (E14).
- Decline to pay the amount owing and inform the delivery agent at the time of delivery that you’d like to appeal. In this instance, Canada Post will return the package to the CBSA to be reassessed.
How do I cancel my duty and taxes payment?
Once the transaction is complete, you can’t cancel the payment. You can request an adjustment of the duty and taxes assessed on the package directly with CBSA after the package is delivered.
How do I get a refund?
If you paid duty and taxes twice for the same package you’ll automatically receive a refund for the duplicate payment on your credit card and a corresponding email confirmation. If you paid online but never received your package, you can request a refund for your duty and taxes. Go to the Delivery status page then click the Request refund link under the Delivery details section. You must wait 21 days from when the online payment was made. If the Request refund link doesn’t appear after 21 days, please contact Customer Service.
Why didn’t my package get delivered?
If you’re not home at the time of delivery, the Canada Post delivery agent will make a best effort to leave the package at your door – unless it requires a signature or Proof of Age (Canada only) upon delivery.
Find out how to set a delivery preference for your package.
* There is no additional fee for paying the duty and taxes online but there’s a $9.95 handling fee included in the amount owing.
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