Suivi de Postes Canada

Eventually, as packages are processed through canadapost's distribution network, certain conditions arise where we are unable to display current or past tracking events. Rest assured that your packages or post is always making progress towards its final address.

What you can do ?
If the delivery standard date for your item has passed and you require confirmation of delivery, you can Canadapost.ca instantly..

If a parcel has an address on it, Canada Post are required to try to deliver the item to the address indicated. Changes or corrections can’t be made to the address, or the letter or package, once it has been mailed.  
An item is returned to sender when: 
The address doesn’t exist.
The address on the package is incomplete.
The person the letter or parcel is addressed to has moved without providing a forwarding address.
The package or letter is refused by the person receiving it.
The postage due isn’t paid by the addressee on demand.
Important : The sender may be responsible for return charges depending on the type of mail. These charges can vary from no charge, a fixed or negotiated amount or an amount equal to the original postage.

If you sent the parcel through one of our trackable services, and you have a number for tracking purposes, you can file a claim to recoup the postage and insured value.

Please note that only senders can initiate claims.
For parcels sent within Canada and it arrived damaged
For parcels sent to an international destination and it arrived damaged

Decide which of these scenarios fits your situation to find out what you can do next: 
1. The delivery address was wrong or incomplete : We deliver items as addressed and will make every attempt to correct any addressing issues.
2.Track status shows as Delivered : If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here.
3.Mail item has not arrived by the expected date : If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. (To use Track, the parcel must be sent using a service that can be tracked, such as Xpresspost™, Expedited Parcel™, Priority™, Registered Mail™ or Tracked Packets™.)